What this page helps you understand
Good security products should be easy to talk to. Whether you are evaluating Fixnx or need help interpreting a report, start here.
What Fixnx checks
Scan support
Report interpretation
Account questions
Product feedback
Partnerships
Security contact
How to get a useful answer faster
When contacting a security product team, include the target domain, scan ID if available, what you expected, and what looked wrong or unclear.
For sensitive reports, avoid sending raw tokens, passwords, or private customer data. Fixnx masks secrets in reports, and support conversations should follow the same habit.
If your question is about interpreting a finding, include the finding title, severity, confidence, and the page or endpoint shown in the evidence. That context helps separate product behavior from target-site behavior.
If your request is about a vulnerability in Fixnx itself, use the responsible disclosure page and avoid accessing data that is not yours.
Example Fixnx finding
Issue: Missing browser security header
Risk: Medium
Evidence: A recommended browser protection header was not present on tested responses.
Recommended fix: Add the missing header, test it on staging, deploy, and rescan to confirm the evidence changed.
Browser hardening cannot fix vulnerable code, but it can reduce common attack impact and improve security posture.
What to fix first
- Critical exposed files, admin panels, secrets, or takeover paths.
- Broken HTTPS, missing redirects, weak SSL/TLS behavior, or unsafe cookie handling.
- Confirmed injection, XSS, access-control, authentication, or sensitive API evidence.
- High-impact security headers and browser protections that reduce attack impact.
- Medium and low hardening recommendations after the risky public evidence is fixed.
Trusted resources behind this guidance
Recommended Fixnx path
Follow these related pages to move from the current topic into the right scanner, guide, report, or comparison page without mixing search intent.
Use the main public website scanner hub for vulnerability evidence.
Sample Security ReportSee how Fixnx presents findings, severity, evidence, and fix order.
Fixnx SecurityReview Fixnx security boundaries, scope limits, and safe scanning rules.
Terms of ServiceRead the rules for authorized, defensive use of Fixnx scans.
responsible disclosureContinue through a related Fixnx page in this topic cluster.
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FAQ
What should I include in a scan question?
Include the scan ID, target domain, finding title, and a short explanation of what you want to clarify.
Where should security disclosures go?
Use the Responsible Disclosure page for vulnerabilities affecting Fixnx.
Should I send credentials to support?
No. Do not send raw passwords, session cookies, tokens, or private customer data through support messages.
What can I do after reading Contact Fixnx?
Run a Fixnx scan, review the evidence, fix the highest-risk public issues first, and rescan after deployment so the report reflects the current site.
Is Fixnx only for security teams?
No. Fixnx is written for developers, agencies, founders, and security teams that need practical website risk evidence without a long setup process.